Terms & Conditions

Welcome to re9on! These terms and conditions outline the rules and regulations for the use of Re9on Pvt Ltd's Website, located at www.re9on.com. By accessing this website we assume you accept these terms and conditions. Do not continue to use re9on if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of in. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. Cookies : We employ the use of cookies. By accessing re9on, you agreed to use cookies in agreement with the Re9on Pvt Ltd's Privacy Policy. Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. License Unless otherwise stated, Re9on Pvt Ltd and/or its licensors own the intellectual property rights for all material on re9on. All intellectual property rights are reserved. You may access this from re9on for your own personal use subjected to restrictions set in these terms and conditions. You must not: • Republish material from re9on • Sell, rent or sub-license material from re9onReproduce, duplicate or copy material from re9on • Redistribute content from re9onThis Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Re9on Pvt Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Re9on Pvt Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Re9on Pvt Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Re9on Pvt Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions. You warrant and represent that: • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party; • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant Re9on Pvt Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media. Hyperlinking to our Content The following organizations may link to our Website without prior written approval: • Government agencies; • Search engines; • News organizations; • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. • These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site. We may consider and approve other link requests from the following types of organizations: • commonly-known consumer and/or business information sources; • dot.com community sites; • associations or other groups representing charities; • online directory distributors; • internet portals; • accounting, law and consulting firms; and • educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Re9on Pvt Ltd; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Re9on Pvt Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site. No use of Re9on Pvt Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement. iFrames : Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. Content Liability We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. Reservation of Rights We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. Removal of links from our website If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. Disclaimer To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will: • limit or exclude our or your liability for death or personal injury; • limit or exclude our or your liability for fraud or fraudulent misrepresentation; • limit any of our or your liabilities in any way that is not permitted under applicable law; or • exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty. As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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Returns, Refund, Cancellations, And Order Update

7 DAY ACTION POLICY – CONTACT US WITHIN 7 DAYS OF RECEIVING THE ORDER

At Re9on, we want to make sure you love your order, and if because of the product fabric quality/damage, print quality/damage, or size issue, and any other reasons provided below you’re not satisfied, we’re here to resolve it for you. As long as you contact us within 7 days of receiving your order, we’ll provide a solution. For any quality issues, damage, wrong size, or wrong print, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution. Here we’ve mentioned the cancellation, return, and order update policy. Please note that this policy is an ever-evolving process and if there’s something that you need help with but you can’t find it within the policy, write to us at hi@re9on.com with your issue and your contact number and we’ll get in touch with you. Best Practices For Writing A Support Email to Re9on. As of now, Email (hi@re9on.com) is the official channel for customer support. Here are the best practices to follow when writing a support email to Re9on. Use the email that you used to place your order on the Re9on-powered store. Mention “Support – {Reason}” within the subject line. For example: “Support – Wrong product size”. Please provide photos of the product if the issue is of quality, damage, wrong print, and size. Include your contact number on which you are easily reachable. Share screenshots of the order tracking page (if possible). Mention the name of the store and link to the store (if possible). If, for some reason, you cannot email us. You can write to us on WhatsApp at +91-7304193996 or DM us on Instagram (https://www.instagram.com/re9onofficial/) or DM us on Twitter (https://twitter.com/Re9onofficial).

Return

All orders on Re9on are printed to ship (printed on demand). If a cancellation is applicable after delivery (damage quality issues, wrong size, wrong item), we’ll refund the amount but may not take the return of the product. In this case, you can keep the product with you. All other cases are mentioned in the policy below. Note: The return/exchange is only available if there’s an issue with fabric, print quality or we deliver the wrong size or color. Otherwise, orders are not eligible for return/exchange.

Cancellations

All of our products are made to order especially for you. If you wish to cancel, please write to us with your account email at hi@re9on.com and mention your order details. You can cancel your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping, just 12 hours for standard shipping, or once the order is placed (whichever comes first). Once your order has gone to production, it can’t be canceled mid-way. After you’ve received your order, you have 7 days to address any concerns you have. • Cancel after purchase: If you’d like to cancel your order after purchase (online payment), please reach out to us at hi@re9on.com . Until your order has been sent to production you can cancel your order. • Face mask / Tank Tops / Stickers: These items cannot be returned for safety, hygiene, and other reasons. If your face mask, tank top, or sticker is defective in any way, please reach out and we’ll be happy to help on the case by case basis. Post successful cancellation, we’ll refund you the partial/full amount as per the resolution.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.

Order Update / Amendments

Adding new products to the placed order: If you forget to order the right quantity of the products or missed adding some products while making a purchase. You can simply go ahead and place another order for the same delivery address. If we get the amended order on the same day then we’ll batch them and deliver them together. Please be assured that all your placed orders will get delivered. Removing products from the placed order: Once you place an order, you can change the order quantity or remove orders from the cart. This can only be done until your order has been sent to printing (production). It usually takes us 2 hours to 48 hours to print and package an order. So we recommend that you write to us at hi@re9on.com immediately to remove items from your order. We’ll process the refunds if the product hasn’t gone into production. Updating shipping/delivery address and details: The shipping/delivery address and details on the order can only be updated until the order is not processed. After the production, the shipping labels get printed and the products already get packaged in them. You can write to us at hi@re9on.com with the correct delivery address and details and we’ll make changes to the shipping address accordingly.

Refunds

Once the resolution is done and Re9on needs to refund the order value partially or completely, we’ll process the refund. Based on your payment method, the refund time duration may vary. We do not have control over banking processes and in edge cases, these things may fail or get delayed. We’ll do our best to ensure that your refund is deposited back into your bank account within a reasonable time duration. Credit/Debit Card: If you made your payment using a credit or debit card, the refunds will show back up in your bank account within five to seven business days. UPI: If you made your payment using any UPI application, the refund will show up in your bank account within one to two business days. Digital Wallets: If you made your payment using any digital wallet like Paytm, the refund will show up in your bank account within one to two business days. Net Banking: If you made your payment using a credit or debit card, the refunds will show back up in your bank account within five to seven business days.

Missing Information

Wrong Address: If the Seller or Seller’s end customer provides an address that is considered insufficient by the courier or is a wrong address, the product will be returned to our facility. Seller will need to pay for the re-shipment cost once we have confirmed an updated address with Seller/Buyer (if and as applicable). Unclaimed / Order not received: Shipments that go unclaimed (the buyer isn’t able to receive it at the time of delivery) are returned to our facility. Re9on cannot refund products that are produced and shipped. You can opt for re-shipment by writing to us at hi@re9on.com and we’ll charge you the applicable delivery charges. Note: This policy is subject to change without any prior notice. And the latest version of the policy will always be applicable to the previous support tickets. This is to ensure a consistent and rewarding experience for Re9on’s customers. It is Re9on’s sole responsibility to assist the buyers/sellers with all kinds of issue resolutions and support. We suggest that you do not send your support email or complain to the creators/sellers. As it is not in their control to provide support on the operations and delivery process.

Write to us hi@re9on.com to recommend changes in our policy